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    Shipping Policy

    Delivery/Shipping

    *Please note that all shipments are currently shipped from Australia. 

    If you are from the UK, Ireland, Europe, Middle East, Malaysia or New Zealand, we have a local team of passionate Grahams retailers.

    Please use these websites below to order from your country for the best shipping rates and quickest delivery.
    Let us know if you have any problems!

    UK:

    Ireland

    Europe:

    UAE:

    Malaysia:

    New Zealand:

    Australia:

    Grahams Natural is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

    Following are the terms and conditions that constitute our Shipping Policy.

    Domestic Shipping Policy

    Shipment processing time

    All orders are processed within 2 business days. Orders are not shipped or delivered on weekends or holidays.

    If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

    Order Confirmation
     
    On receipt and full payment of an order, an email confirmation will be sent to the email address you entered at checkout to confirm your order.
     
    Where is my order confirmation?
     
    If you did not receive a confirmation email within a few minutes of successfully placing your order then you may have entered your email address incorrectly. Another reason you may not have received the email is if your ISP flagged our confirmation email as spam. All confirmation emails are sent from orders@grahamsnatural.co.uk
    Please contact us by phone or email with your full name and order number and we will confirm your order.
     
    Australia
     
    All items are sent from our Gold Coast head office in Nerang, QLD Australia. We endeavour to process orders within 1-2 full business days. 
     
    UK / Ireland
     
    To the UK and Ireland we dispatch orders within 24 hours by Australia Post Airmail and it will arrive within 10-15 working days.
    If orders are under 2kg your order will be dispatched by Pack and Track and we will send you a confirmation for tracking once your order has been processed.
     
    Tracking
     
    All orders are tracked under 2 kg however if your order is over 2kg we cannot offer tracking.

    Duties and Taxes on overseas shipments

    The purchaser is responsible for any customs, duties or taxes incurred by your country of origin. Orders we send outside of Australia may be subject to import taxes, customs duties and fees that are levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient's country. Additional charges for customs clearance must be fulfilled by the recipient and unfortunately we have no control over these charges, nor can we predict what they may be. Customs policies do vary widely from country to country and you should contact your local customs office for more information on this matter.
    ★ Grahams Natural Reviews

    Let customers speak for us

    560 reviews
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    Some improvement

    There has been some minor improvement to severe eczema on hands and arms. Decrease i n itchiness of the skin. Will keep persisting to see if more improvement.

    Fabulous product

    I bought Grahams Conditioner as a recommended replacement for a botanical product from a company that had ceased trading. It is a brilliant find as it is gentle and soothing on my itchy scalp and leaves my hair soft and manageable. My only concern is that despite being listed as a UK company it came all the way from Australia……not good for my carbon footprint! Hopefully I will be able to find some nearer to home soon.

    Only this works

    Soothes itchiness caused by sensitivity

    SO light and un-aggravating

    Normally with my eczema lotion feels so heavy and can cause me to itch more, it's like you can feel it too much on your skin but not this! The oil and the lotion are so light that I don't have to wait around for it to dry and I don't have to restrain myself from itching it off! It's great! I can just put it on and get dressed and get in bed no problem! I wish it was sold more conveniently in the US but it was so worth it I may just order again! 20/10

    Great product

    I'm ordering my second tube of this gel, as it worked so well on my German Shepherd's recent hot spot. She tolerated it well (it is clearly soothing), & it took the swelling and redness down almost straight away each time we applied. We did need to keep applying it regularly for about a week, as she had a very raw, swollen patch of skin. Alternating the gel with Derma Cream was very effective.