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    Shipping Policy

    Delivery/Shipping

    Please note that all shipments are currently shipped from Australia. 

    If you are from the UK, Ireland, Europe, Middle East, Malaysia or New Zealand, we have a local team of passionate Grahams retailers.
    Please use these websites to order from these countries for the best shipping rates and quickest delivery.
    Let us know if you have any problems!
    UK:
    Boots: Launch March 2nd 2020!
    Ireland
    Boots: Launch March 2nd 2020!
    Europe:
    UAE:
    Malaysia:
    New Zealand:
    Australia:

    Grahams Natural is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

    Following are the terms and conditions that constitute our Shipping Policy.

    Domestic Shipping Policy

    Shipment processing time

    All orders are processed within 2 business days. Orders are not shipped or delivered on weekends or holidays.

    If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

    Order Confirmation
     
    On receipt and full payment of an order, an email confirmation will be sent to the email address you entered at checkout to confirm your order.
     
    Where is my order confirmation?
     
    If you did not receive a confirmation email within a few minutes of successfully placing your order then you may have entered your email address incorrectly. Another reason you may not have received the email is if your ISP flagged our confirmation email as spam. All confirmation emails are sent from orders@grahamsnatural.co.uk
    Please contact us by phone or email with your full name and order number and we will confirm your order.
     
    Australia
     
    All items are sent from our Gold Coast head office in Nerang, QLD Australia. We endeavour to process orders within 1-2 full business days. 
     
    UK / Ireland
     
    To the UK and Ireland we dispatch orders within 24 hours by Australia Post Airmail and it will arrive within 3-10 working days.
    If orders are under 2kg your order will be dispatched by Pack and Track and we will send you a confirmation for tracking once your order has been processed.
     
    Tracking
     
    All orders are tracked under 2 kg however if your order is over 2kg we cannot offer tracking.

    Duties and Taxes on overseas shipments

    The purchaser is responsible for any customs, duties or taxes incurred by your country of origin. Orders we send outside of Australia may be subject to import taxes, customs duties and fees that are levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient's country. Additional charges for customs clearance must be fulfilled by the recipient and unfortunately we have no control over these charges, nor can we predict what they may be. Customs policies do vary widely from country to country and you should contact your local customs office for more information on this matter.
    ★ Grahams Natural Reviews

    Let customers speak for us

    345 reviews
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    (327)
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    L
    Psoriasis Cream
    Linden B.
    has helped

    Just got around to use it it has helped a lot of my skin problems i am on a pension and can not aford much i will put money away each fortnight . Thankyou.

    Thank you !

    We have tried many products on the market and finally found the one that works for my teenage daughter.
    No harsh chemicals and great smelling . Our hairdresser was even impressed when we took it
    to the first appointment! He wanted to know all
    the details ( where to buy ) for his wife who also
    suffers from eczema !
    We use this conditioner along with the shampoo which is amazing ! Have been using these products for over 1 year . Smell great and lather up well.
    Thank you for making

    Excellent

    I love this and keeping bought this many times
    And even share it with my friend who’s living in Taiwan

    Baby eczema cream

    This cream is amazing!! We tried all types of different creams and this has actually helped!!

    Much Improved

    Our Jack Russell has had a grass allergy on her feet for a couple of years. Vets have prescribed ointment and a monthly injection, but after using the Derma Cream, her paws are less inflamed and she is not holding her paws up as much as she used to.