Shipping policy

Delivery/Shipping
Ordering Grahams online

Click on the product buttons at the top bar of each page for our online shopping.
We usually post items within 24 hours of receiving the order Monday to Friday.

Order Confirmation

On receipt and full payment of an order, an email confirmation will be sent to the email address you entered at checkout to confirm your order.

Where is my order confirmation?

If you did not receive a confirmation email within a few minutes of successfully placing your order then you may have entered your email address incorrectly. Another reason you may not have received the email is if your ISP flagged our confirmation email as spam. All confirmation emails are sent from orders@itchy.net.au
Please contact us by phone or email with your full name and order number and we will confirm your order.

Australia

All items are sent from our Gold Coast head office in Nerang, QLD. We endeavour to process orders within 1-2 full business days.

UK / Ireland

To most countries we dispatch orders within 24 hours by Australia Post Airmail and it will arrive within 5-10 working days. If orders are under 2kg and shipped to countries where Pack and Track is available then we will send you a confirmation for tracking once your order has been processed. Orders over £60 will be shipped free of charge. Other charges will apply for over this amount.

Tracking

All orders are tracked under 2 kg however if your order is over 2kg we cannot offer tracking.